Support
Zee Designs Inc. (ZDI) will provide Support, including any upgrades that ZDI releases for the ZD-CMS™ Service, for Client and Developer Accounts at no additional cost. Custom upgrades may be requested for consideration by ZDI at which time proper discovery and estimates will be assessed and when agreed upon, will be done so according to the definitions of the existing Remuneration for Services Agreement. CMS support includes:
CMS Manager
- Online Help Index available 365/24/7 from CMS Manager.
We use FogBugz - a complete project management system designed to help software teams communicate - to track, prioritize and manage support requests for bugs, features and inquiries. Response time is usually same business day excluding weekends and holidays.
- Already a ZD-CMS™ user? Log in to the CMS Manager and click on the support button or email us from your preferred email program using the client-specific support email address assigned to you.
- Interested in becoming a ZD-CMS™ user? Email us any time.
Online Forms
- Use our convenient contact us form.
- Website services order form for ZD-CMS™ Developers.
Would you like to make sure our electronic messages reach your inbox? Please allow all messages from the zd-support.com domain by adding it to your Safe Senders list or Whitelist.
Phone
- 702-795-7300
Phone support available during business hours ~ 7:00 a.m. to 4:00 p.m. Monday thru Friday
ZDI only provides telephone support outside its normal operating business hours when an issue is of a critical priority status. Yes, it’s true, we’ve been known to provide support when a Team Member is available outside of normal operating business hours.